Refund & Returns Policy

Last updated: September 29, 2026

Requesting a refund

You have 7 days after delivery to request a refund. Email support@flextrendstore.com with your order number and the reason. If a card is damaged, wrong, or not as described, include clear photos of the card and packaging.

What we refund

• A card that arrives damaged.
• A card that is not the one you ordered.
• A card that is not in the condition shown in the listing. Cards are sold as Near Mint unless the listing says otherwise.
• Orders that never arrive (see the Shipping Policy).

Returning a card

Once we approve your request, we will email return instructions. The card must come back in the same condition, in its penny sleeve and top loader, packed so it will not bend in the mail. Please do not send anything back until we approve the request. Returns sent without approval or after the 7-day window may be refused.

Return shipping

If the problem was our error (damaged, wrong, or not as described), we cover return shipping. Otherwise you are responsible for return shipping, and original shipping costs are non-refundable.

How refunds are issued

After we receive and inspect the card, we will email you to confirm approval or rejection. Approved refunds go back to your original payment method within 3–7 business days. If you have not seen it after that, check with your bank or card issuer, then contact us.

Not eligible

• Requests made more than 7 days after delivery.
• Cards that were damaged, altered, or changed after delivery.

Return address

Flex Trend Store — Returns
521 Bradford Dr Apt 1
Slidell, LA 70461

Please email us before sending anything so we can confirm the return.

Need help?

Email support@flextrendstore.com.