Refund & Returns Policy
Last updated: October 15, 2025
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition, and in the original packaging.
Non-returnable items
- Perishables (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials; flammable liquids or gases
- Gift cards
- Downloadable software
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial refunds
- Books with obvious signs of use
- Opened media (CD, DVD, VHS, software, video game, cassette, vinyl)
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we’ll email you to confirm approval or rejection. If approved, your refund will be applied to your original payment method within 3–7 business days.
Late or missing refunds
- Check your bank account again.
- Contact your card issuer—posting times can vary.
- Contact your bank—processing can take time.
If you still haven’t received your refund, email support@flextrendstore.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. Email support@flextrendstore.com and send your item to:
Flex Trend Store — Returns
521 Bradford Dr Apt 1, Slidell, LA 70461
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once received. Otherwise, refunds go to the original purchaser.
Shipping returns
Mail returns to: Flex Trend Store — Returns, 521 Bradford Dr Apt 1, Slidell, LA 70461.
You are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, return shipping may be deducted.
Need help?
Email support@flextrendstore.com.